Privacy Policy

Velora Home Curtains & Carpets ("Velora Home", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

We collect information only when you choose to provide it to us, such as when you:

• Submit our website's contact form to request a call-back or free home visit.
• Submit a warranty request through our website, including your name, contact number, warranty card number, and details of the issue.
• Message us directly via WhatsApp or phone.
• Ask a question through our website chat assistant, Velora AI.

We do not use cookies, analytics trackers, or advertising pixels on our website, and we do not collect any information about you automatically as you browse.

2. How Velora AI Handles Your Messages

Velora AI, our website chat assistant, answers common questions using our published product, pricing, and service information. If it is unable to answer a question confidently, the text of that question alone — with no name, phone number, or other identifying information attached — may be stored for up to 90 days so we can identify gaps in the assistant's knowledge and improve it over time.

3. How We Use Your Information

Information you submit through our contact or warranty request forms is used solely to:

• Respond to your enquiry or warranty claim.
• Arrange free home measurement visits.
• Provide quotations and order updates.
• Maintain reasonable business records of customer communications.

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Payment Information

We do not process any payments through our website. We accept cash, UPI, and bank transfer, arranged directly and in person or via your bank/UPI application. We never collect or store card details, and no online payment gateway is used.

5. Data Storage and Security

Information submitted through our website is stored securely on Cloudflare's infrastructure and is accessible only to authorised Velora Home staff through a password-protected internal system. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

6. Data Retention

We retain contact and warranty request information for as long as reasonably necessary to handle your enquiry, fulfil your order, honour applicable warranty periods, and maintain standard business records.

7. Your Rights

You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, subject to our legitimate business record-keeping requirements.

8. Children's Privacy

Our website and services are intended for use by individuals aged 18 and above. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any changes will be posted on this page with a revised "Last updated" date.

10. Contact Us

For any questions about this Privacy Policy or how your information is handled, please contact us at [email protected], or call +91 95677 43357.