Return, Refund & Cancellation Policy

This policy explains how cancellations, returns, and refunds work at Velora Home Curtains & Carpets. As every product we make is custom-manufactured to your exact measurements after you have personally approved the fabric and quotation, our policy differs from that of a retailer selling ready-made goods.

1. Before You Order — No Risk, No Cost

Your home measurement visit, viewing of fabric samples, and quotation are all provided completely free of charge, with no obligation whatsoever. No advance payment is required at any stage before you decide to proceed.

2. Cancelling Before Accepting a Quotation

You are free to cancel or decline at any point up until you accept our quotation — for example, if the price does not suit your budget. There is no charge, penalty, or obligation for doing so.

3. Once a Quotation Is Accepted

Once you accept a quotation, we begin manufacturing your order to your exact measurements and specifications. From this point, the order is final and cannot be cancelled, as the product is being custom-made specifically for you and cannot be resold or reused for another customer.

4. Returns & Refunds

Because every item is made to order after your personal approval of the fabric and measurements, we do not offer returns or refunds once an order has been confirmed and production has begun. This is standard practice for custom-manufactured home furnishings.

5. Manufacturing Defects

If a product arrives with a genuine manufacturing defect, this is addressed under the terms of our Warranty Policy rather than through a return or refund, and we will repair or replace the affected item as applicable.

6. Contact Us

If you have any questions about an order, quotation, or this policy, please reach out to us at [email protected], or call +91 95677 43357 before accepting your quotation.