Warranty Policy

Velora Home Curtains & Carpets stands behind the quality of every product we make. Warranty coverage varies by product category, as set out in full below. A warranty card is issued to you at the time of sale and is required to make a warranty claim.

1. Blinds — 5-Year Replacement Warranty

All blinds are covered by a 5-year replacement warranty, which includes:

• Manufacturing defects.
• Fabric staining or discolouration.
• Damaged clips or hardware, replaced free of cost.

Not covered: Tearing of the blind fabric, including damage caused by blades or sharp objects, is not covered under this warranty.

2. Curtains & Ripple Curtains

Curtains and ripple curtains are covered against:

• Manufacturing defects.
• Damaged clips or hardware, serviced free of cost.

Not covered: Fabric mould or staining (കരിമ്പൻ) developing over time is not covered under this warranty.

3. Bed Covers, Pillow Covers, Beds, Sofa Covers & Carpets

These products are inspected for manufacturing defects at the time of sale, and any defective item is replaced immediately. As inspection takes place before the product leaves our care, no warranty applies after the sale is complete.

4. PVC Curtains

PVC curtains do not carry any warranty coverage or after-sales service.

5. Garden Works

Warranty terms for garden works are assessed individually based on the scope of the project. Please contact us directly to discuss coverage relevant to your installation.

6. Making a Warranty Claim

You may request warranty service through any of the following:

• Our online warranty request form, using your warranty card number.
• WhatsApp or phone.

Your warranty card, issued at the time of sale, is required to process any warranty claim. Please retain it safely for the duration of your warranty period.

7. Contact Us

For any questions regarding warranty coverage or to raise a claim, contact us at [email protected], or call +91 95677 43357.